Terms & Conditions

Please read the following information carefully before using our website. If you do not agree to be bound by these terms you must stop using this website immediately.

Changes To Terms

We reserve the right to make any changes to these Terms at any time. Please check this page regularly for any changes.

Privacy Policy

We are committed to safeguarding the privacy of our customers.

International Use

We do not maintain that materials on our website are appropriate or available for use in locations outside the UK (including the Channel Islands and Isle of Man), and accessing our website from territories where its contents are illegal or unlawful is prohibited. If you choose to access our website from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws.

Access To Our Website

Messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost or corrupted. We are therefore not responsible for the accuracy of the messages sent by email over the internet – whether from us to you or from you to us.

Due to the nature of the internet and the fact that your access to our website involves features outside our control, we are not responsible for any technical problems you may experience with our website. If you do experience technical problems, please use the ‘contact us’ facility on this website.

Intellectual Property

Unless we’ve clearly stated otherwise, all intellectual property rights are our property. These include (but are not limited to) copyright in the graphic images, buttons, layout, and text contained in our website. You may not copy or distribute our website, except for your own personal use, in whole or in part, without our prior written consent.


You may not create a hyperlink to this website without our prior written consent. In order to provide you with the best web-based service, we have included within our website several links to other websites.

We cannot be responsible for those websites and their content which are beyond our control and we make no representation as to their quality, suitability, functionality or legality and you waive any claim you may have against us with respect to such websites.

Web Links

In the event that this web site contains links to other sites. Please be aware that PSL is not responsible for the privacy practices of such sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information.

This privacy statement applies solely to information collected by our Websites. A link to an external site will always result in the opening of a new browser window so you should be clear that you are leaving content that is covered by PSL’s privacy policy.


Whilst we have taken all reasonable care to ensure the information contained within these pages is accurate we do not guarantee the accuracy or completeness of any information contained on or provided in connection with our website.

We are not responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with our website. You are responsible for the security of any data which you transfer to or from our website.

We shall not be responsible for any loss or damage caused, directly or indirectly, by your use of our website or the information contained on our website.


These Terms are subject to English law. If any dispute arises connected with you using our website, it will be dealt with by the English courts.

PSL Business Consultants Ltd.
Cartref House, Wolverhampton, West Midlands, WV6 7JP
Company Registration Number: 3762381

Copyright © PSL Business Consultants Ltd 2008

PSL services also include:

  • Business Planning
  • Building Teams
  • Conflict Resolution
  • Creative Writing Naming / Slogans and Straplines
  • Business Coaching
  • Executive Coaching
  • Facilitation
  • Leadership Development
  • Management Training
  • Marketing Strategy
  • Negotiation Coaching and Support
  • Recruitment
  • Increasing Sales
  • Sales Coaching
  • Sales Strategy
  • Succession Planning

Our Fees

The fee for an event covers all written materials, lunches and refreshments as stated on your original booking form and accommodation if you are arranging a residential booking. A VAT invoice and joining instructions will be sent to you to acknowledge your booking. This includes a full statement of our terms and conditions. Please contact us if you do not receive this within ten days of your booking.

Our Terms Of Payment

Payment is req uired either within 28 days of the date of the invoice or the day before the event, whichever is the sooner (the relevant date is shown on the invoice). We reserve the right to refuse admission if payment is not received on time. Unless otherwise stated on the booking form, payment must be made in pounds sterling.

Our Discount Policy

Discount only applies to multiple bookings made at the same time.

If You Need To Transfer To Another Event

If you wish to transfer to another event your request must be received, in writing, at least 28 days before the event, stating the date and name of the event to which you wish to transfer (which must be within six months of the event for which you originally booked). Transfers will only be accepted if your booking has been paid for. If you transfer your booking at this stage, you cannot cancel it and receive a refund at a later stage. A substitute delegate can replace you at any time before the event.

Substitutions & Cancellations

If you need to cancel your booking your cancellation must be received, in writing, at least 28 days before the event. If payment has been made a refund will be arranged. If payment has not been made the booking will be cancelled. Please see below for the appropriate charge in the unfortunate event of cancelling your booking:

Non residential courses Residential courses
28 days prior to the event 10%+VAT 10%+VAT
27 days or less prior to the event 100%+VAT 100%+VAT

An additional invoice will be sent for this charge, together with a credit note or refund in respect of the original invoice. 27 days or less prior to the event, your place may not be cancelled, but a substitute delegate can be named at any time before the programme begins.

Please Note

Your booking form constitutes a legally binding contract.  In the event of the programme being cancelled, we will make a full refund of your fees paid in advance and hereby disclaim any further liability. The conditions set out above apply to transfers and cancellations that will apply if the programme takes place but you are unable to attend, whether for reasons within or beyond your control.

PSL Business Consultants Ltd and any associate sub-contractor whom we may appoint for the delivery of your course accept no liability for loss to any person acting or refraining from action as a result of the information disclosed during the event.

All bookings on our events are subject to the above terms and conditions and your acceptance of them constitutes a legally binding contract under English law. You will be deemed to have accepted the terms and conditions at the time of booking unless we hear from you within seven days of our sending you this document.

This explains the basis upon which we will carry out the work for you.  Please take the time to read this and let us know if you have any queries.

About PSL

We believe that clients’ needs can best be served by a firm of specialist consultants.  We like to build long-term relationships with clients, so that they know and trust the consultant who looks after them and are comfortable in dealing with our receptionists and secretaries.  We try to work for the most part within office hours, which are 9.00 a.m. to 5.30 p.m. Mond ay to Friday.  At other times we operate a telephone answering machine system.

PSL operates in the following specialist areas:

  • Assertiveness Training
  • Business Consulting
  • Business Sale And Acquisition Consulting
  • Career Counselling
  • Coaching, Mentoring And Facilitation Services
  • Conflict Management Training
  • Corporate Design, Branding and Advertising
  • Customer Service Training and Consulting
  • Design and Advertising
  • Dispute and conflict resolution
  • Leadership and Management Training
  • Marketing Strategy, Consultancy, Advertising and Design
  • Negotiation training and consultancy
  • Sales Coaching
  • Sales Strategy Development
  • Staff Recruitment and Selection
  • Staff Performance Management
  • Succession Planning
  • Training Services
  • Website Consultancy

About Your Project

The team involved with your project will be:

Project Manager: A member of PSL staff or a PSL Associate sub-contractor will be nominated as project supervisor fees range from £75 to £180 per hour plus VAT depending upon the nature of your project and you will be notified in writing by us before we commence working together.

Lead Consultant, Design Consultant, Trainer or Coach: A member of PSL staff or a PSL Associate sub-contractor will be nominated as your lead consultant, trainer or coach. Our fees range from £45 to £180 per hour plus VAT depending upon the nature of your project and you will be notified in writing by us before we commence working together.

Support Staff: In the event or producing written reports and recommendations the production of such will be carried out by our support staff at an hourly fee rate £35 plus VAT

Additional expenses for mileage will be charged at 40p per mile.
In some circumstances the Project Manager may delegate some of the work, but only where it is appropriate to do so; this helps to keep your costs down. The Project Manager will retain overall responsibility for your project.

Once your project is completed we do not accept any ongoing responsibility for reminding you of critical dates or follow up actions unless otherwise agreed by us in writing.

About Our Charges

Our charges are calculated to be fair and reasonable having regard to the particular circumstances of the project or transaction.  Our charges are primarily based upon the time spent.  Time spent on your project may include meetings with you and perhaps others; considering documents and/or working on the preparation of such documents; letters; making and receiving telephone calls and any time spent travelling.  The hourly rate of the Project Manager and any fee earning Support Staff is stated above and time is charged in units of 1/10th of an hour.  Our charging rates are reviewed periodically. You will be notified in writing of any proposed changes to the hourly rates.

In certain circumstances we will also base our charges on additional elements such as the value of the project or transaction, the complexity of the issues, the speed at which action must be taken and whether the work will need to be undertaken outside normal working hours.  In some projects it may be possible to fix a fee at the outset; in others it may only be possible to give an estimate or to give a forecast within a possible range of costs.

In the case of this project, our charges will be based on the hourly rate of  (your nominated consultant as outlined above ) and the other members of the department (if any) who will be involved, plus VAT and disbursements. In addition to time spent, we reserve the right to charge trav elling expenses at 40p per mile and photocopying expenses at 35p per A4 sheet.  If for any reason your matter does not proceed to completion our charges will be based on work done at the hourly rate plus expenses. 

You may wish to set a limit on the charges and expenses to be incurred at this stage.  If so, please let us know immediately. If you set such a limit then you must pay the charges and expenses incurred up to that limit without our needing to refer back to you.  We will inform you as soon as it appears that the limit may be exceeded, and we will not exceed the limit without first obtaining your consent.  However, having fixed a limit, we are not obliged to carry out any work beyond the value of the limit based upon the hourly rate and other elements specified above.

It is normal practice to ask clients to pay sums of money from time to time on account of the charges and expenses that we are expecting to incur in the following weeks or months.  We will obviously offset any such payments against your final bill or any interim bills raised.

We usually raise interim bills every month to help you budget.

Our invoices are due on presentation.  We do not normally charge interest on overdue accounts but reserve the right to do so at 4% above Lloyds TSB Bank plc Base Rate, from the date of invoice, if it has not been paid within 28 days.  If you have any query about any invoice please contact the Project Supervisor or our accounts department immediately.

Other party’s charges and expenses

It is important that you understand that you will be responsible for paying our bills.  We will discuss with you whether your charges and expenses might be payable to another person or organisation.

What If Something Goes Wrong?

We hope you will have no reason to complain about our service, but if you do, please initially speak to the Member handling or supervising your matter.  If he or she cannot resolve the problem for you, please contact our “Client Care” Member, Andrew Griffiths.  It is helpful if you write to him telling him what has gone wrong and what you think should be done to rectify matters.  Mr. Griffiths will then investigate the complaint thoroughly and promptly, and write to you explaining the action we propose to take.

Storage Of Papers And Documents

After completing the work we are entitled to keep all your papers and documents while there is money owing to us for our charges and expenses.  We will keep our file of papers (except for any of your papers that you ask to be returned to you) for no more than six years from the date of the final bill.  We may decide to keep all or part of the file on microfilm or in an electronic or other storage medium.  We need the file on the understanding that we have your authority to destroy it six years after the final bill we send to you for this matter.  We will not destroy documents you ask us to deposit in safe custody.

If we retrieve papers or documents from storage in relation to continuing or new instructions to act in connection with your affairs, we will not normally charge for such retrieval.  However, we may make a charge based on time spent producing stored papers or documents to you or another at your request.  We may also charge for reading correspondence or other work necessary to comply with the instructions given by you or on your behalf.


You may terminate your instructions to us in writing at any time, but we will be entitled t o keep all your papers and documents while there is money owing to us for our charges and expenses.

We may decide to stop acting for you only with good reason, for example if you do not pay an interim bill or comply w ith our request for a payment on account.  We must give you reasonable notice that we will stop acting for you.  If you or we decide that we will no longer act for you, you will pay our charges on an hourly basis plus expenses as set out above.


Unless otherwise agreed, these terms of business apply to any future instructions you give us.  These terms may only be altered in writing by a Director of the firm.  Your continuing instructions in this matter will amount to your acceptance of these terms and conditions of business.  Even so, we ask you to please sign and date the enclosed copy of this letter and return it to us immediately by way of acknowledgement.

We hope that by sending this letter we have addressed your immediate queries about the day to day handling of your work and our terms of business. If you still have any queries, please do not hesitate to contact the Project Manager or the Project Supervisor.